1. What is management?
-Management is
an act, art or manner of handling, controlling and directing etc.
2. What is quality?
-Quality is
conformance to the requirements.
3. What is Total Quality Management?
- TQM is the
art of managing the whole to achieve excellence.
4. What is Manufacturing Engineering?
-Manufacturing engineering can be defined as the study of the
various processes required to produce parts and to assemble them into machine
and mechanism.
5. Explain the methods and techniques
of manufacturing process?
Answer
Method:
Casting Process
Deformation Process
Machining Process
Powder Metallurgy
Heat Treatment and Surface Treatment Process
TECHNIQUES:
Manual
Automated
Method:
Casting Process
Deformation Process
Machining Process
Powder Metallurgy
Heat Treatment and Surface Treatment Process
TECHNIQUES:
Manual
Automated
6. What is inspection?
- Inspection is
the process of checking and measuring each sampled product at its finished form
during the production process and rejecting or accepting the whole lot of goods
on the basis of results of sampled goods measurements.
7. What is Guarantee?
- The guaranty
of quality is primarily meant to protect the customer, should the product
purchased by him turn out of the defective.
8. Explain about analysis of claim.
- The
adjustment of guarantee claims is generally the responsibility of sales department.
Nothing is more frustrating to a customer than a protected correspondence about
the adjustment of a guarantee claim.
9. What is service quality?
-Strategies
that have produced significant results in production are often harder to
implement in a service environment. Customer service is the set of activities
an organization uses to win and retain customer satisfaction. It can be
provided before, or after sales of the product or exist on its own.
10. What is organization?
-It is
defined as the process of identifying and grouping the work to be performed,
defining and delegating authority and establishing relationships for the
purpose of enabling people to work most effectively together in accomplishing
objectives.
